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What happens in mediation?

#yourquestionsanswered Mediation can feel a bit nerve-wracking but here's a bit of a lowdown on what to expect. Want to know more? Find out more about mediation here.

When do we go to mediation?

Normally if there is no resolution between the employee and employer, mediation is the next step.

How long does it take to get a mediation date?

Once mediation has been applied for, it can take awhile to be offered and agree on a suitable date. In most cases mediation occurs within two months of the application.

Is mediation in person? I don't want to be in the room with my ex-employers.

It can be, but it can also be via Zoom. This is generally dependent on what can be organised between the parties and what can occur quickly.

What happens during mediation?

Mediation generally starts with the mediator explaining the process. This includes what to expect and that it is confidential.

After this, the applicant (the side that has raised the issue, which is normally the employee) describes the grievance and what they are seeking to resolve the issue. Then the other side (normally the employer) may choose to ask questions before they then share their side and the applicant can ask them questions.

Once this has occurred, the mediator may clarify anything before separating both parties into different rooms. Normally this is where they will stay while the mediator goes between trying to come up with a solution.

How long is mediation?

Normally it is a half day with breaks. For complex issues, the mediator may decide you'll need a whole day but you'll find this out in advance. If you reach a resolution, then mediation may end early.

More questions about mediation? Read more here.


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